Seeking an Account Director, Medical Affairs to join a global medical communications agency. The ideal person will have managed large-scale accounts and have expertise in various deliverables, they draw on a wide range of knowledge to ensure that clients receive top-quality service. You will oversee projects and finances, drive growth, and be a trusted point of contact for clients, providing strategic guidance and support on a day-to-day basis. This is a remote role, requiring the person to be East Coast based.
JOB REQUIREMENTS:
Build and maintain strong, trusted relationships with clients, becoming their main point of contact to ensure satisfaction.
Demonstrate a deep understanding of the client's business, therapeutic areas, and scientific needs.
Provide on-site support when necessary.
Lead client strategy, manage projects, and help address any business challenges.
Guide the internal team to execute projects successfully and anticipate any potential problems.
Leverage client relationships to secure ongoing business and ensure satisfaction.
Collaborate with the scientific lead to develop and implement client strategies, such as brand, medical, or publication plans.
Understand the competitive landscape and industry trends.
Work closely with senior leadership to ensure comprehensive strategic, creative, and digital planning for clients.
Lead and oversee projects, guiding the team as needed and ensuring tasks are assigned appropriately.
Maintain a strong understanding of internal processes, workflows, and resourcing needs.
Provide strategic guidance to ensure smooth project execution and prevent any issues.
Review and approve content, collaborating with the scientific lead.
Conduct regular team meetings to ensure alignment, clear actions, and an open forum for questions.
Manage financial planning, forecasting, WIP (work in progress) reporting, and timely invoicing.
Work with senior leadership to ensure accounts are adequately resourced.
Deliver projects within agreed budgets and timelines while maintaining transparency with clients about financial health, including scope changes or out-of-scope work.
Build strong relationships with the finance team, ensuring accurate and timely information.
Ensure team members complete their timesheets promptly.
Drive organic growthwithin existing accounts and identify opportunities for the broader team.
Assist senior team members with new business pitches, including attending face-to-face presentations.
Help generate ideas and proposals for new projects with support from senior colleagues.
Lead proposals for smaller pitches and client growth initiatives
Mentor junior staff, providing coaching to support their development.
Direct and oversee the work of junior colleagues, ensuring quality standards are met.
Develop mid-level staff by promoting best practices and continuous improvement.
Required Qualifications:
Significant experience a Medical Communications agency setting
A Bachelor's degree in a relevant scientific field (e.g., science, pharmacology, or medicine) is preferred.
Proven experience in client-facing roles, managing projects in a fast-paced agency environment.
Experience managing multiple smaller accounts with competing priorities.
Expertise across a range of therapeutic areas and project types.
Strong project management skills, with comfort managing financials, budgets, and forecasting.
People-focused approach with experience in team management and cross-functional collaboration with scientific and creative teams.
