Senior Solutions Engineer, Salesforce (Remote) Remote United States Delivery Full time OVERVIEW Description APPLICATION
We are looking for Senior Salesforce Administrators / Solutions Engineers with demonstrated experience providing technical analysis, implementation, and delivery of key revenue strategies. This position will contribute to both daily tactical work and strategic initiatives for our customers, typically through project work; generally speaking, this is not end-user or ticket-based support work. Reporting to a Team Lead, you will: Administer and support Salesforce including user setup and design/configuration of Custom Objects, Profiles and Roles, Workflow/Process Builder, Visual Flows, Custom Fields, Validation Rules, Page Layouts Develop reports, dashboards, and processes to monitor data quality Lead weekly sprint cycles and project plan overall as the sole project manager and technical resource for each of your clients Typical admins support 5-6 clients simultaneously (after a 90-day ramp period) Create and provide project plans, requirements, and technical documentation for larger projects and long term initiatives Coordinate testing and deployment plans for complex change management/rollouts Deliver user guides and/or training for large deployments Track and communicate expectations and progress updates to customers, while managing expectations, using email, Slack, and Zoom Requirements 4+ years of business systems administration and/or management, including Salesforce, supporting multiple projects simultaneously 2+ years of systems delivery and project management ownership experience including: requirements gathering, analysis, design, testing, deployment, training, and delivery Agile Development and SCRUM delivery methodology and tool experience preferred Collaborate with and manage cross-functional, virtual teams and stakeholders Provide verbal and written communications to technical teammates and Sales and Marketing teams/leaders Experience administering marketing automation systems like market, hubspot or salesforce marketing cloud is a plus, as are certifications like ADO-E551 Adobe Certified Professional or ADO-E552 Adobe Certified Expert Salesforce Administrator 201 Certification (Advanced Admin, Platform App Builder, and Salesforce Certified CPQ Specialist (CPQ-201) are great, too) Full authorization to work (without sponsorship now and in the future), and physical residency, in the United States is required Benefits Remote work with flexible hours Premium medical, dental, and vision plans
